Shipping policy

Shipping & Delivery Policy

At Claire & David London, we aim to deliver your order as quickly and efficiently as possible. Below you will find all details regarding our shipping and delivery process.

1. Order Processing Time

All orders are processed within 1–3 business days after payment has been confirmed.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details, allowing you to follow your parcel in real time.

Please note: Orders placed during weekends or public holidays will be processed on the next business day.

2. Delivery Time

The average delivery time is between 3–7 business days, depending on your location.

However, please keep in mind that:

  • During peak seasons, public holidays, or major sales events, processing and delivery times may be slightly longer.

  • Customs procedures or local carrier delays may also affect delivery timeframes, which are outside our control.

We always strive to ensure timely delivery and will keep you informed throughout the process.

3. Shipping Method and Origin

All orders are shipped directly from our supplier in China via trusted international courier partners.
This enables us to provide high-quality products at affordable prices.

Depending on your delivery country, customs duties, import taxes, or VAT may apply.
These charges are determined by local authorities and are the responsibility of the customer.
We recommend checking your local customs regulations for more information.

4. Shipping Costs

Shipping fees are calculated automatically at checkout based on:

  • Delivery destination

  • Package weight

  • Shipping method selected

The final shipping cost will be displayed before you complete your purchase.

5. Tracking and Delivery Responsibility

Once your parcel is shipped, you will receive a tracking number to monitor your order’s progress.

Please note:

  • If the tracking information confirms delivery to the address provided at checkout, Claire & David London cannot be held responsible for lost or stolen packages.

  • Customers are responsible for entering the correct delivery address.

  • Any address errors must be reported to us within 24 hours after placing the order.

If you experience any delivery issues, please contact us and we will assist you in liaising with the courier service.

6. Customs, Duties, and Taxes

All international shipments may be subject to customs duties and import taxes once the package reaches its destination country.
These charges must be paid by the recipient and are not included in the product price or shipping fee.

Refusal to pay customs fees may result in your order being returned or destroyed by customs, and we cannot issue a refund in such cases.

7. Contact Information

If you have any questions or concerns regarding shipping or delivery, please contact us at:

Email: info@Clairedavid-london.com
Company Name: Claire & David London

We’re always happy to help ensure your shopping experience is smooth and stress-free.

8. Important Notice

As part of our international logistics model, Claire & David London partners with reputable global suppliers to ship directly to our customers.
This allows us to maintain competitive prices and ensure consistent product quality.
We appreciate your understanding and patience during international delivery processes.