Privacy policy

Company Name: Claire & David London
Email: info@Clairedavid-london.com

At Claire & David London, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us. We are committed to ensuring that your personal data is handled securely and transparently in accordance with applicable privacy laws.

1. Information We Collect

When you place an order or create an account on our website, we may collect the following personal information:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party payment providers)

  • IP address and device details

  • Website usage data (e.g., browsing activity, interaction history)

We may also collect non-identifiable information to help us improve our services and website experience.

2. Purpose of Data Processing

We use your personal data for the following purposes:

  • To process and deliver your orders

  • To provide customer support and respond to inquiries

  • To send order confirmations, shipping updates, and other relevant information

  • To improve our products, website performance, and customer experience

  • To comply with legal and tax obligations

  • (With your consent) To send promotional offers, newsletters, and product updates

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

3. Sharing of Information with Third Parties

We only share your personal data with third parties when strictly necessary for business operations, such as:

  • Payment processors (for secure transaction handling)

  • Shipping partners (to deliver your orders efficiently)

  • IT service providers (for website hosting, analytics, and system security)

All third-party partners are required to comply with data protection regulations and are only permitted to process your data for the specific purposes described above.

We do not sell or trade your personal information to other companies for marketing purposes.

4. Data Retention

Your personal information will be stored only as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal, accounting, or reporting requirements. Once the retention period expires, your data will be securely deleted or anonymized.

5. Cookies

Our website uses cookies to:

  • Enhance user experience and website functionality

  • Analyze site traffic and performance

  • Support marketing and personalization efforts

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain features of our website.

6. Your Rights

Under applicable data protection laws, you have the following rights:

  • The right to access your personal data

  • The right to rectify inaccurate or incomplete information

  • The right to erase your data (“right to be forgotten”)

  • The right to restrict or object to data processing

  • The right to data portability

  • The right to withdraw consent at any time (for marketing or optional services)

To exercise any of these rights, please contact us at info@Clairedavid-london.com. We will respond to your request within a reasonable timeframe.

7. Data Security

We take your privacy seriously and have implemented appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

All transactions are encrypted using secure socket layer (SSL) technology, and sensitive payment information is handled exclusively by trusted third-party payment gateways.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. The latest version will always be available on our website, with the effective date clearly indicated.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Claire & David London
Email: info@Clairdavid-london.com