Terms and conditions

Company Name: Clair & David London
Email: info@Clairdavid-london.com

These Terms and Conditions apply to all purchases made through the website of Claire & David London. By placing an order with us, you agree to the terms outlined below. Please read them carefully before completing your purchase.

1. Applicability

By accessing our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

2. Product Information

We make every effort to provide accurate product descriptions, images, and pricing information on our website.
However, typographical errors, color variations, or slight differences in appearance may occur due to digital display settings or manufacturing batches.

Claire & David London reserves the right to correct errors or update product information at any time without prior notice.

3. Orders and Payment

  • All orders are processed after full payment has been received.

  • Available payment methods may vary by country and are displayed at checkout.

  • Customers are responsible for ensuring that all billing and shipping details are entered correctly.

  • We reserve the right to refuse or cancel any order in cases of suspected fraud, incorrect pricing, or unauthorized activity.

All payments are processed securely through trusted third-party payment gateways.

4. Order Processing and Delivery

  • Processing time: 1–3 business days

  • Shipping time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our supplier in China.

Please note that delivery times are estimates and may vary due to customs delays, carrier issues, or high-demand periods.
Once an order has been shipped, Claire & David London cannot modify or cancel it.

Tracking information will be provided once your order has been dispatched.

5. Returns and Cancellations

Please refer to our dedicated [Return Policy] for detailed information regarding returns, refunds, and cancellations.

All returns must comply with the procedures outlined in that policy.
Unauthorized returns or refused deliveries may not be eligible for a refund.

6. Liability Disclaimer

  • Claire & David London is not responsible for any loss, theft, or damage to packages once the carrier confirms delivery to the shipping address provided by the customer.

  • Customers are responsible for verifying that the shipping address is entered correctly at checkout.

  • Any delivery issues resulting from incorrect or incomplete addresses are at the customer’s expense.

  • We are not liable for delays caused by shipping carriers, customs inspections, or other events beyond our control.

7. Intellectual Property

All website content, including but not limited to text, images, graphics, designs, and logos, is the exclusive property of Claire & David London.
No material may be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may result in legal action.

8. Complaints and Customer Support

We take customer satisfaction seriously. If you have a complaint or issue regarding your order, please contact us in writing via:

📧 Email: info@Clairedavid-london.com

We aim to respond to all customer inquiries and complaints within 5 business days.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Netherlands, without regard to its conflict of law principles.
In the event of a dispute, parties shall first attempt to reach an amicable resolution before pursuing legal action.

10. Amendments

Claire & David London reserves the right to modify or update these Terms & Conditions at any time without prior notice.
The most recent version will always be available on our website. Continued use of our services after any such changes constitutes acceptance of the updated terms.