Payment policy

At Claire & David London, we strive to provide our customers with a safe, smooth, and flexible payment experience. Below you will find all details regarding our payment methods, security procedures, and refund process.

1. Available Payment Methods

We accept a variety of secure and convenient payment methods.
Please note that available options may vary depending on your country of residence and local payment regulations.

Accepted payment methods include:

  • Credit & Debit Cards (Visa, Mastercard)

  • PayPal

  • Klarna (Buy Now, Pay Later – available in select countries)

  • iDEAL (for customers in the Netherlands)

  • Bancontact (for customers in Belgium)

All payments must be made in the currency displayed at checkout.

2. Secure Payment Processing

Your security is our top priority.
All payments made through our website are processed using SSL (Secure Socket Layer) encryption technology, ensuring that your sensitive data such as credit card details, billing information, and personal data remain fully protected.

We do not store or have access to your complete payment details — all transactions are securely processed by our trusted third-party payment providers.

3. Payment Confirmation and Order Processing

Orders are processed only after full payment has been successfully completed.
Once your payment has been verified, you will receive an order confirmation email with your order details and invoice.

If a payment fails or is declined, please verify your details or try another payment method.
Orders that remain unpaid after checkout will not be processed.

4. Refunds

If you are eligible for a refund (for example, after an approved return), the refund will be issued using the same payment method originally used for the purchase.

Refunds are typically processed within 14 business days after the returned item has been received and approved at our supplier’s warehouse.

Please note:

  • Original shipping fees and return shipping costs are non-refundable.

  • Refund timelines may vary depending on your payment provider or bank.

5. Fraud Prevention and Verification

To ensure the safety of both our customers and our store, Claire & David London reserves the right to perform additional verification steps if a transaction appears suspicious or flagged by our payment gateway.
Orders may be held temporarily while verification is completed.

Any fraudulent or unauthorized transactions will be reported to the relevant authorities.

6. Contact Information

If you have any questions or concerns regarding payments, refunds, or transaction security, please contact us at:

Email: info@Clairedavid-london.com
Company Name: Claire & David London

Our support team will be happy to assist you.

7. Important Note

By completing a purchase on our website, you confirm that:

  • You are the authorized holder of the selected payment method.

  • All provided billing information is accurate and complete.

  • You agree to comply with our Terms & Conditions and Return Policy.